- If you wich to cancel your order, you can inform us by email info@babycasual.com before we have dispatched the parcel.

- To return items, which are ordered from the online shop www.babycasual.com, please inform us by email info@babycasual.com. You may do so within 14 days of receipt of the items. The cost of return items are payable by you. Upon receipt of the items we will give You a full refund of the amount paid as required after the evaluation of returned items.

- We don‘t accept the items if the product has been used or worn.

- All items have to be in a original package and all original tags must be attached.

- Unfortunately, we are unable to accept returns or offer refunds on items for change of mind, sizing or color. We have provided detailed measurements of size. Also we are not responsible for the different characteristics of screens of computers and mobile devices, the discrepancy between the colors and shapes of the goods in the online store from the colors and shapes of real goods. Actual colors may vary. This is due to the fact that every computer monitor has a different capability to display colors and that everyone sees these colors differently. We cannot guarantee that the color you see accurately portrays the true color of the product.

- No exchanges or returns will be accepted on sale items.

- If the item was defective or we did not send the item that you ordered, contact us within 48 hours from the receipt of the shipment by e-mail info@babycasual.com and we will replace it with another and will pay shipping costs.